Help & FAQ
When can I see and try on the range?
Slick Promotions staff will be visiting each site in September with the full range for you to try on and order with us. The dates currently locked in are as follows:
Umina Park - Tuesday September 1st: 11am - 7pm Wednesday September 2nd: 8am - 3pm
Rubicon Grove - Thursday September 3rd: 7am - 2.30pm
Bishop Davies Court - Monday September 7th: 8am - 4.30pm
The Manor - Tuesday September 8th: 11am - 7pm Wednesday September 9th: 8am - 2pm
Barossa Park Lodge - Friday September 10th: 8am - 4.30pm
Delivery of these orders will be from the week commencing October 12th.
Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. However, if you have ordered the wrong garment we can certainly fix this (see below)
My order has arrived but it’s not correct, what should I do?
We are so sorry to hear this - let us get this resolved as quickly as possible.
Whether it be an error on our part or you accidentally ordered the wrong item, you can reach out to your friendly Account Manager to get this sorted. The easiest and fastest way to resolve this for you is via email – onecare@slickpromotions.com.au. Alternatively, you can give us a call on 03 6231 3192. Make sure you have your staff number, email address and the correct garment details on hand to help us provide you with a quick resolution.
The incorrect garment will need to be returned to Slick Promotions in Hobart unworn with the original packaging and tags still attached.
My item is faulty, what do I do?
Again, we are so sorry to hear this - let us get this resolved as quickly as possible.
You can reach out to your friendly Account Manager in several ways, the easiest and fastest way to resolve this for you is via email – onecare@slickpromotions.com.au. Alternatively, you can give us a call on 03 6231 3192. Make sure you have your staff number, email address and fault issue ready.
The garment will need to be returned to Slick Promotions in Hobart to be assessed. If the garment has a manufacturing fault these will be replaced free of charge by Slick, if the fault becomes apparent after wear, such as a fallen hem or broken zip, these will be handled on a case by case basis. We ask staff to try on all garments when they receive their order, prior to removing tags and washing, to ensure there are no noticeable faults.
I don’t want to order online, what are my options?
Absolutely!! You can order via phone, email, or order form if this is easier for you. These orders will be processed through the ordering site by Slick staff to ensure confirmations, receipts and dispatch notices are still received for each order.
I'm missing an item from my order, what should I do?
If an item is missing and you have not been advised of a backorder delay, please contact your Account Manage using the dedicated OneCare email address. You'll need to provide your staff number and details of the missing item and we'll do our best to resolve the issue for you as quickly as we can.
Why is my order late and what can I do?
Oh no! We are so sorry to hear that your order has been delayed.
If you have received a dispatch notice deliveries should arrive between 1 - 3 business days afterwards. If you have not received your order after this time please let us know and we will track your order with our courier.
If you have not received a dispatch notice, hang tight, your order won't be far away. If you are getting desperate please send us an email with your order number and we will get back to you ASAP.